help please

Any support related posts should go here.

help please

Postby pokercoolz » Mon Sep 15, 2008 8:10 am

I keep getting an error message everytime i try to force an import. The message reads:

"Unregistered User - There are already 1,000 hands or 30 tournament summaries loaded into the database and you have not yet registered Poker Tracker Omaha. No more hands/summaries can be loaded until you register this product."

Ive been using this for a long time and i thought i registered when i signed up. Anyone help?

Thanks
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Re: help please

Postby ptrack mike » Mon Sep 15, 2008 8:40 am

First, make sure you have this patch:
http://www.pokertracker.com/products/PTO/download.php
NOTE: Make sure you download and install the PATCH, which is the SECOND "Download Now!" link from that page.

Then, send me a private message with your new product ID.
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Re: help please

Postby pokercoolz » Mon Sep 15, 2008 12:35 pm

Ive downloaded the patch...but where is the new product id?
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Re: help please

Postby WhiteRider » Mon Sep 15, 2008 4:51 pm

I think it is on the Help -> About window.
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Re: help please

Postby ptrack mike » Mon Sep 15, 2008 5:52 pm

It is.
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